Kintsugi Return FAQs
Thank you for being part of the Kintsugi family. We stand by our money-back guarantee and want to make the return process as hassle-free as possible for all our valued customers. All of our products have a 90-day Money Back Guarantee.
Frequently Asked Questions
What is your return policy?
Every order from Kintsugi is backed by our 100% money-back satisfaction guarantee. This means you can try any of our incredible formulas RISK-FREE for up to 90 days, and if you aren’t completely satisfied, just send back the bottles, jars, or tubes (even if they’re empty) for a full refund of your purchase price minus shipping. No questions, no hassles.
Unfortunately we are not able to process returns from our retail partners, retailers, or 3rd party resellers. These returns will need to be processed at the original place of purchase. When you purchase from these retailers you are committing to their return and refund policies and procedures.
Be sure to retain your bottles/jars, as they must be returned to receive a complete refund.
Please note your guarantee comes into effect on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.
Click here to start a return
How do I start a return?
To initiate your return, please submit the online form on kintsugihair.com/returns/ or contact our customer service team. You can reach them via email at [email protected] or call us at 1-800-935-4601.
Our call center is open Mon–Fri 6AM-5PM PST and Sat–Sun 6AM-4PM PST.
Click here to start a return
How does the return process work?
If submit your return form within the money-back guarantee period, you will receive a return authorization number (“RA #”) and shipping instructions for your return. Your RA # and shipping instructions will be sent to you via email.
You will also receive a form which you will need to print out and include in your return shipment. On this form you must include your RA # in order for us to process your refund. Any shipments that do not contain a return form or RA # will NOT be refunded and will be destroyed.
Please note you will be responsible for any shipping charges incurred when returning your product(s). Your refund will be processed once your returned product(s) has arrived at our shipping facility.
Click here to start a return
When will I see a refund?
Once your order is returned to our warehouse and processed by our team, you can expect your refund within 3-5 business days. You will receive an email notification when the refund is processed.
Click here to start a return
Kintsugi Return FAQs
Thank you for being part of the Kintsugi family. We stand by our money-back guarantee and want to make the return process as hassle-free as possible for all our valued customers. All of our products have a 90-day Money Back Guarantee.
Frequently Asked Questions
What is your return policy?
Every order from Kintsugi is backed by our 100% money-back satisfaction guarantee. This means you can try any of our incredible formulas RISK-FREE for up to 90 days, and if you aren’t completely satisfied, just send back the bottles, jars, or tubes (even if they’re empty) for a full refund of your purchase price minus shipping. No questions, no hassles.
Unfortunately we are not able to process returns from our retail partners, retailers, or 3rd party resellers. These returns will need to be processed at the original place of purchase. When you purchase from these retailers you are committing to their return and refund policies and procedures.
Be sure to retain your bottles/jars, as they must be returned to receive a complete refund.
Please note your guarantee comes into effect on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.
Click here to start a return
How do I start a return?
To initiate your return, please submit the online form on kintsugihair.com/returns/ or contact our customer service team. You can reach them via email at [email protected] or call us at 1-800-935-4601.
Our call center is open Mon–Fri 6AM-5PM PST and Sat–Sun 6AM-4PM PST.
Click here to start a return
How does the return process work?
If submit your return form within the money-back guarantee period, you will receive a return authorization number (“RA #”) and shipping instructions for your return. Your RA # and shipping instructions will be sent to you via email.
You will also receive a form which you will need to print out and include in your return shipment. On this form you must include your RA # in order for us to process your refund. Any shipments that do not contain a return form or RA # will NOT be refunded and will be destroyed.
Please note you will be responsible for any shipping charges incurred when returning your product(s). Your refund will be processed once your returned product(s) has arrived at our shipping facility.
Click here to start a return
When will I see a refund?
Once your order is returned to our warehouse and processed by our team, you can expect your refund within 3-5 business days. You will receive an email notification when the refund is processed.
Click here to start a return