FREQUENTLY ASKED QUESTIONS
Have shipping times been impacted?
We are proud to say, our dedicated staff has been incredible at keeping up with order volume during this unusual time. At present, we are not experiencing any significant shipping delays on U.S. orders. For in-stock products, you can expect your order within approximately 2-7 business days as usual. (For international orders, delays may be significant.)
Is everything in stock?
At present, the majority of our formulas are still in stock. (Only those marked as “OUT OF STOCK” are sold out.) However, as this is a rapidly-evolving situation, we do expect to run into supply chain issues at some point. That’s why we are encouraging our customers to purchase items they need now, as we cannot predict or guarantee inventory levels for the foreseeable future.
Are there any order limits?
Not currently. At the moment, we have enough inventory to allow users to stock up. In fact, given the uncertainties going forward, we ENCOURAGE you to stock up on products you love now, in case we run out! That said, we are watching inventory levels closely, and expect many items to sell out in the coming weeks.
How has Kintsugi Hair maintained a safe working environment during the crisis?
We have been very serious about ensuring we are following all CDC recommendations during this time, including: allowing telecommuting for the majority of positions, enforcing social distancing in our warehouse, providing gloves and masks to fulfillment staff, encouraging use of our generous paid sick-time policy, increasing cleaning of workstations, and increasing number of shifts to ensure fewer people are in our buildings at any one time.